Self Care

Telenor has made it possible for its users to take charge of their bills and services they use. Also, users shall be able to resolve their requests and find answers on their own, without operator's or Customer Care assistance .
 
As part of the Self Care, Telenor customers can use the following services:
 
Service Description Link
Q & A Search of the base of questions already put to Telenor from practically all fields of Telenor's services: Explore

Explore
Automatic Configurations Automatic adjustment for sending of configuration SMS messages: adjusting your mobile handset for using WAP/GPRS, MMS and Email services.

Explore
Your bill current status Gives insight into your bill status.
Call specification data on all calls, SMS messages and GPRS connections initiated from your subscriber number during selected accounting period.
Creating personalised WAP page
 "My WAP" is a WAP page which users create on their own by selecting the most frequently used WAP contents, thus making them easily accessible at all times.
Tariff add-ons activations Activation of tariff add-ons is meant for users of tariff packages: One price, My time and More talk, who can now additionally adjust their tariffs and save money.
Services activation and deactivation
  • Information on missed calls and reconnection
  • Activation of GPRS service
  • Activation of MMS service
  • Activation of Voice mail
  • Change of tariff package
  • Survey of sent requests
    • Phone testing Checking data which Telenor has on your handset compatibility with various multimedia file formats.
    Configurations for PC and laptop Adjusting the PC connection with modem, which can be PC MCI card or phone that shall simulate modem over ICE port or Bluetooth.

    Explore

    Accessible to only postpaid users:
    Inspection of monthly bills By selecting the desired accounting period you can inspect your monthly bill (account details over USSD code).
    Inspection of payments and debt This option is accessible to users who are personally responsible for paying their bills.
    Services activation and deactivation
  • Activation of receiving and sending SMSs
  • Activation of e-Fax service
  • Activation of conference connection
  • Activation of the service: "Call waiting"
  • Temporary hidden outgoing call ID
  • Extraordinary bill specification
  • Regular bill specification
  • Changing the number which is charged at a discount when dialled.
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    Checking transferred minute sin the tariff package "Prenesi" This code enables the checking of transferred minutes and messages (from the previous month) to users of tariff packages "Prenesi".

    Short codes

    Available only to prepaid users:
    Savings calculator Savings calculator is a toll that offers a framework recommendation for the most favourable use of our services. Also, with this calculator you can find out which postpaid tariff package is most favourable for you.
    Registration With free of charge registration the user secures himself/herself in case of SIM card loss (in case of losing the SIM card registered users can get their prepaid number once again). .
    Credit recharge deadline Feedback on credit recharge deadlines.

    Short codes
    Credit recharge over USSD service in roaming Prepaid users have a possibility to enter the bought voucher.

    Short codes
     
     
    * Use of this service is available to users registered for the use of Dobre Stvari portal. You can register on www.dobrestvari.rs , and if you are already registered portal user you can directly apply in the top form.
    Portal www.dobrestvari.rs is available on Serbian only.