Complaints Team

The legislator has stipulated the obligation that complaint can be filed only in writing, by submitting the corresponding documentation. Although we understand that for you the previously created procedure was simpler, we have the obligation to abide by the new provisions.  
 
How can you send a complaint?
 
Now you can file a complaint in one of the following ways:
 
  • physical persons – in a written letter, signed personally by the number user’s hand, with enclosed copy of the valid ID card. The address should be visible on the copy of the valid old ID card, i.e. in data read and printed from the new ID card with chip,
  • legal persons – under the company heading, signed by authorised person and stamped with the firm’s seal.
 
You can provide the listed documentation in one of the following ways:
 
  • to fax number 063/9001 for physical persons, i.e. 063/9002 for legal persons; 
  • to e-mail address reklamacije@telenor.rs; 
  • to postal address Omladinskih brigada 90, 11070 Novi Beograd; 
  • personally in the nearest Telenor office (with enclosed listed documentation).
 
A written reply shall be sent to the complaint within 15 days as of the date of its receipt.
   
Advice
 
Selecting a suitable cathegory within the given menu, you can find answers for the most frequent complaint questions, as well as advice for resolving and preventing them.