The Legislator determined the obligation that the complaint must be issued in writing, and that the response to a complaint must be in writing as well.
How can you send a complaint?
The complaint can be sent in any of the following methods:
Individual: Postpaid customer and Prepaid customer - letter, signed by the number owner.
Company memo, signed by authorized person. The letter should contain telephone number or contract number the complaint refers to, and the address to which the reply is to be sent.
The complaint can be sent by:
fax to 063/9001 for individuals, or to 063/9002 for companies.
mail to Omladinskih brigada 90, 11070 Novi Beograd;
personally in Telenor shop (with the provided documentation).
The reply to the complaint will be delivered in legal period, within 15 days from the reception.
Selecting a suitable cathegory within the given menu, you can find answers for the most frequent complaint questions, as well as advice for resolving
and preventing them.