Telenor believes that success is measured not only by good business results and a leading market position, but also by treating the local community in a responsible way
Note: Approval of humanitarian SMS numbers
Telenor d.o.o. approves a limited number of humanitarian numbers, according to criteria that are strictly defined in line with Company’s strategy.
Therefore humanitarian numbers are approved primarily in an effort to support the systemic resolution of issues at the national level, as well as to help provide emergency assistance in the wake of natural disasters that threaten large populations.
The petitioner for the humanitarian number (signatory of the contract with Telenor) must be a legal entity or humanitarian organization, association or foundation that is registered for and acknowledged by the social activities which include specific actions for whose purpose opening of the humanitarian number is required. The organizer of the humanitarian action shall provide the appropriate media promotion of the action, shall publish information about the sum of the funds raised through the humanitarian SMS number, and shall submit to Telenor a report on the spending of the collected funds, which must be used exclusively for the purpose that was the subject of the action.
Telenor d.o.o. is required to transfer to the organizer of the humanitarian action solely funds collected from its users. We note that Telenor d.o.o. provides the humanitarian SMS number service on behalf of and benefiting the organizer of the campaign, which is required to be informed on the topic of and to honor all potential taxes.
The humanitarian action number shall be approved only under the above-mentioned conditions.
We ask that you keep in mind that due to the technical prearrangement, the activation of the humanitarian number requires a period of 15 workdays from the day that your petition has been approved.